Privacy Policy

Introduction

Nathi Studio ("we", "us", "our") operates a watch repair studio at 215 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. This policy explains how we handle personal information provided through this website. We collect only what is necessary, we do not sell data, and we take reasonable steps to keep what we hold secure.

Questions about this policy can be directed to [email protected].

What We Collect and Why

When you use the contact form on this website, we collect the name, email address, and optionally a phone number and message you provide. This information is used solely to respond to your enquiry about watch repair services.

We may also collect basic website analytics data (page visits, referring sources) if analytics are enabled via cookies. This data does not identify you personally.

• Contact form submissions: name, email, phone (optional), message (optional)
• Analytics data: anonymised page views and session information
• Cookie preferences stored locally in your browser

Legal basis: Contact form data is processed on the basis of your consent when submitting the form. Analytics processing, where enabled, is based on legitimate interest in understanding website usage.

How We Use Your Data

Data from contact form submissions is used to respond to your enquiry and, if you bring a watch to the studio, to maintain a service record. We do not use this data for marketing communications unless you explicitly request updates from us.

We do not share personal data with third parties except where necessary to operate the website (hosting provider) or where required by Thai law.

Data Retention

Contact enquiry data is retained for up to 24 months from the date of enquiry, or for the duration of an ongoing service relationship. Service records relating to watch repairs are retained for up to five years for warranty and reference purposes.

You may request deletion of your data at any time by contacting [email protected].

Data Security

We use standard security measures appropriate to a small business, including access controls for systems holding personal data and a secured physical premises. Data submitted through this website is transmitted over an encrypted connection (HTTPS).

In the event of a data breach that affects your personal information, we will notify you in accordance with Thai PDPA requirements.

Cookies

This website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only placed if you accept them via the cookie banner. See our Cookie Policy for full details.

Your Rights

Under the Thailand Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact [email protected].

Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

Children's Privacy

This website is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.

Policy Changes

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.